Contact Us

We are here to help. Whether you have a question about your account, need technical assistance, or want to explore API integration, reach out and we will get back to you within 24 hours.

Email Support

For all inquiries, send us an email and expect a response within one business day.

[email protected]

Response time: within 24 hours on business days

What Can We Help You With?

Account & Billing

  • Subscription upgrades and downgrades
  • Billing questions and refund requests
  • Account login and password reset issues
  • Cancellation and data deletion requests

Technical Issues

  • Images failing to generate
  • Slow generation or timeouts
  • Download or display errors
  • Browser compatibility problems

API & Developer Support

  • API key management and rate limits
  • Integration guidance and code examples
  • Enterprise plan and bulk usage inquiries
  • Webhook and callback configuration

Content & Policy

  • Reporting inappropriate public images
  • Questions about our content policy
  • Copyright and intellectual property concerns
  • Commercial use and licensing clarifications

Frequently Asked Questions

How long does it take to get a support response?

We aim to respond to all emails within 24 hours on business days (Monday through Friday). Complex technical or billing issues may take up to 48 hours to fully resolve.

Can I get a refund if I am not satisfied?

Yes. If you are unsatisfied with your subscription within the first 7 days of purchase, contact us at [email protected] and we will issue a full refund. We want every user to feel confident that ImageGen delivers real value.

How do I report an image that violates content policies?

You can use the report button on any public image page, or email us at [email protected] with the image URL and a brief description. We review all reports within 24 hours and take appropriate action according to our content policy.

Do you offer custom enterprise plans?

Yes. If you need higher generation limits, private deployment, custom model fine-tuning, or a dedicated SLA, email us at [email protected] with your requirements. We will put together a tailored proposal within 2 business days.

What information should I include when reporting a technical issue?

To help us resolve your issue faster, please include: (1) a description of what you were trying to do, (2) what happened instead, (3) your browser name and version, (4) any error message you saw, and (5) the approximate time the issue occurred. Screenshots are always welcome.

Looking for Instant Answers?

Our Help Center covers the most common questions about generating images, advanced settings, billing, and the API — you may find your answer there faster than waiting for a reply.

Visit the Help Center